We use a Secured Sockets Layer (SSL) Line for credit card data and other personally identifiable information. This ensures that your personal information is encrypted as it travels over the Internet and is stored on a secure server once it reaches us. However, due to the nature of the Internet, we cannot guarantee that your communications will be free from unauthorised access by third parties. Emily Moon River Lodge will not be liable for any loss or damages arising from third parties’ unauthorised access of your data.
A 50% deposit of the cost of the entire stay is required to confirm a booking. You will receive a written confirmation of your booking from Emily Moon River Lodge. On departure extras should be settled. Last minute cancellations, no shows, or early departures are liable for the total cost of the entire stay.
Payment for any reservations or other services for which fees may be charged for shall be made either on reservation or on departure from the hotel or, where applicable, shall be debited to your account after departure. The rates payable in respect of the provision by Emily Moon River Lodge of any services and/or goods, including but not limited to the provision of accommodation at the hotel, shall be the current applicable rates of the lodge specified by you.
You are obliged to vacate your room and check-out by the time communicated to you by the hotel’s management. Failure to do so will render you liable for an additional night’s charge unless prior and alternative check-out arrangements have been made with the hotel’s management.
You hereby agree that any reservation made by you via this Website constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act, No 25 of 2002 and that a binding agreement has been concluded between you and Emily Moon River Lodge authorising the hotel to deduct or debit your credit card for payments for services rendered to you. Your signature shall not be required for authorisation purposes.
You are required to produce your card used to pay any deposit together with a valid ID prior to check-in at the hotel.
During periods of high demand Emily Moon River Lodge may require full pre-payment. This would be non-refundable in the event of cancellation. The hotel will contact you should this be a requirement for your reservation.
Cancellation & Refunds
• The full deposit will be forfeited for cancellations made one to seven days before the actual arrival date
• Cancellations received between eight and 21 days before the date of arrival will result in 50 percent of the deposit forfeited
• Cancellations 30 days or more prior to arrival – deposit fully refundable.
• Written instruction, which includes banking details, is required to cancel your reservation to allow Emily Moon River Lodge to refund the applicable amount within seven days. A 15 percent administration fee will be charged and an additional R185 will be levied on SWIFT accounts.
Emily Moon River Lodge is a 4 star lodge which specializes in offering a private and tranquil experience in the Garden Route. Any family group with small children can be accommodated in our specifically designed family unit.
We at Emily’s love to accommodate children and families but, for the sake of the tranquility of the Lodge as well as the enjoyment of all our guests, the following child policy ensures that all guests have an equal opportunity to enjoy the peace and tranquility at Emily Moon River Lodge:
MEALS AT THE LODGE FOR CHILDREN
Children of all ages must at all times be accompanied by their parents during meal times. Fellow guests should be taken into consideration. Room service can be ordered in reception should parents choose to stay in with their children.
No children are allowed to make use of the River area & Kayaks unless accompanied by an Adult
ROOMS SUITABLE FOR CHILDREN UNDER THE AGE OF 12 YEARS
Suite: 7, 9 & 10. (Max: 2 adults and 2 children & 1 infant)
COMMUNAL SWIMMING POOL
Children up to the age of 16 years must be accompanied by their parents when making use of the communal swimming pool. Noise levels at the pool must at all times be taken into consideration.
We do offer babysitting facilities at a cost of R60.00 per hour (Night time only). This can be arranged at the lodge on arrival. Please make use of this service should you wish to have dinner in the restaurant whilst your children sleep in your suite.
NO CHILDREN UNDER THE AGE OF 10 ARE TO BE LEFT ALONE OR UNACCOMPANIED AT ANY TIME INCLUDING IN THE UNITS EVEN IF SLEEPING.
For the convenience of accompanying adult guests and for safety reasons, children are not allowed to run, shout or walk unaccompanied at any time. Children remain the sole responsibility of their parents whilst at Emily Moon River Lodge.